Refund policy

Kits Malta Return and Refund Policies

Return Policy:

1. Eligibility for Returns:

   • Only Damaged Items Can Refunded.
   • Please Check Size Chart Carefully Before Buying

2. Non-Returnable Items:

   • Items marked as sale.
   • Gift cards.
   • Personalized or custom-made items.

3. Process:

   • Contact customer service via email or through the website to initiate a return.
   • Provide order number, item(s) to be returned, and reason for return.
   • Customer service will provide a return authorization number and return address.
   • Ship the item(s) back to the specified address using a trackable shipping method.
   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Policy:

1. Eligibility for Refunds:

   • Once the returned item is received and inspected, an email notification will be sent regarding the approval or rejection of the refund.

2. Processing Time:

   • Approved refunds will be processed within 7-10 business days.
   • Refunds will be issued to the original method of payment.
   • Depending on the payment method, it may take additional time for the refund to appear in your account.

3. Partial Refunds:

   • Items not in their original condition, damaged, or missing parts for reasons not due to Kits Malta's error may be eligible for a partial refund.
     

Damaged or Defective Items:

• If you receive a damaged or defective item, contact customer service within 3 days of receipt.
• Provide a description and photo of the damage or defect.
• Kits Malta will cover return shipping costs and send a replacement item or issue a full refund.

Contact Information:

• Email: kitsmaltahelp@gmail.com
• Website Live Chat

Notes:

• Keep proof of return shipping until your refund or exchange is processed.
• For international returns, the process and policies may vary. Contact customer service for specific instructions.